As a trainer and consultant, I tend to have multiple versions of software on most machines at any one time. Couple that with classrooms of computers that are constantly getting installs and uninstalls, and conflicts are bound to pop up.
Two common problems occur for me:
- Installed software simply stops “playing nice” with each other
- Installers and Uninstallers decide to stop working
For both of these problems, the following has worked for me 100% of the time (though I had a client that tried some other things first and was then unsuccessful with my approach)
All scary experiences aside, the following have worked for me (without fail) for all Adobe software including the Tecnical Communication Suite (specifically TCS2) and the Creative Suite In fact, these suggestions came to me via Google searches and were initially penned to address some older versions of CS installation issues. (Photoshop, if I remember correctly)
In any case, please comment on your experience if you use this procedure, and let me know if there’s anything to add to the list. I’ve used TCS2 as an example, but it should be the same for any Adobe Suite Installer you own.
Option 1:
Uninstall TCS2 and any current or older apps included in the Tech Comm Suite via Control Panel or Installer DVD Use the Windows Installer Utility to remove any remaining visible thru that utility. As of 12/09, a download link for the utility is at Windows Installer Cleanup Utility
Restart your system and reinstall from your installer DVD (The trial DVD should suffice)
Option 2:
Use Windows to revert to a Restore Point prior to your installation of the Adobe software mentioned above, and install from there. Click here for a primer on System Restore and Restore Points
If memory serves, there are also some directories that contain serial numbers and other install flotsam. I’ll post this if/when I run across the info again, or when someone can point me that way.
***Nuclear Blast Method***
Use the initial Restore Point, or the Disk Image that likely came with your computer to start anew.
-Matt Sullivan
